PLEASE READ BEFORE ORDERING

SHIPPING INSTRUCTIONS

• All shipments are F.O.B. our warehouse.
• All shipments are insured. UPS or FedEx Ground service is used whenever possible, otherwise we will use our own discretion.
• Frames 30x40 and larger will be shipped by common carrier or by the least expensive means.
• A $5.00 service charge, per box, will be charged if a correct shipping address is not supplied.
• Oversized Packages - Due to the size and nature of our products, some packages are considered 'oversized' by the carrier and are subject to higher rates. We urge you to consolidate small orders to keep shipping & handling charges to a minimum.
• UPS or FedEx Ground maximum size of 130" (length plus girth) and 150 pounds per package.
• UPS or FedEx Ground charges an additional $5.00 for packages over 60".
• UPS or FedEx Ground shipments over 84" (length plus girth) are automatically charged for a minimum of 30 pounds or its actual weight, whichever is greater.
• UPS or FedEx Ground shipments over 108" (length plus girth) are automatically charged for a minimum of 70 pounds or its actual weight, whichever is greater.

Responsibility for damaged goods: We are not liable for loss or damage by carrier. In the event of damage, save merchandise and original packaging so that a proper claim can be filed. Truck and bus claims must befiled directly with the carrier. In the event of UPS or FedEx Ground claims, they must be filed directly with the carrier (UPS or FedEx Ground must be able to examine the packing and exterior carton). You must notify the Grad Framer within 10 days of receipt of goods. Packing slips must accompany claim for damage merchandise.

CLAIMS AND RETURNS

We cannot accept returns on:

• Merchandise purchased as close-outs.
• Special Orders.
• Merchandise invoiced more than three months (90 days) prior.
• Returns with obvious evidence of use.
• Claims for errors must be made within 10 days after receipt of merchandise. NO RETURNS WILL BE ACCEPTED UNLESS PREVIOUSLY AUTHORIZED BY GradFramer
• Due to printing variations in the catalog & the nature of the raw materials used to manufacture our product, frame colors may vary.

* FREE FREIGHT ON ALL FRAME ORDERS 

Applies to regularly-priced merchandise shipped within the continental United States (not valid on photomounts, albums, accessories, coupons, discounts or frames 30 x 40 or larger). All orders are invoiced at regular prices. 

Terms of Sale

Minimum order is $25.00.